Trending...
- New Rochelle: Department of Parks & Recreation Announces Summer Programming in Neighborhood Parks
- New Rochelle: Joint Campaign Launched for Earth Month
- BET Remembers Hip-Hop Icon DMX With Special Linear Programming Today Starting At 6PM/5C
NEW YORK--(BUSINESS WIRE)--Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, today announced that CTT Portugal Post – a Portuguese company which operates as both the national postal service of Portugal and a commercial group with subsidiaries operating in banking, e-commerce, logistics and other services – is using Sprinklr's AI capabilities to deliver digital customer experiences while increasing team collaboration and productivity.
Founded in 1520 and holding the honor as the oldest Portuguese company still in operation, CTT has a long history of reinventing itself for the modern customer. Looking for a strategic way to improve digital services during the COVID-19 pandemic, CTT turned to Sprinklr for support. CTT is leveraging Sprinklr Modern Sales & Engagement, Modern Research and Modern Care for the following use cases:
Comments on the news:
More on Nyenta.com
"Our company has been continuously innovating over 500 years," said Nuno Matos, Head of Digital, Transformation and Innovation at CTT Portugal Post. "From supporting our clients' day-to-day needs and requests via modern channels to improving digital and mobile experiences, Sprinklr will help us take our customer experience to the next level. We're excited to partner with Sprinklr to put digital experiences, collaboration, and advanced AI and at the center of our growth strategy."
"With the pandemic accelerating the shift to digital services and impacting the delivery of mail – CTT is reimagining all of its operations," said Luca Lazzaron, Chief Revenue Officer, Sprinklr. "Sprinklr is excited to help CTT thrive in our new normal. Now, customer-facing teams across the company can collaborate on one platform with built-in automation and AI to efficiently deliver the best experiences."
Additional Resources:
About Sprinklr
More on Nyenta.com
Sprinklr is the world's leading Customer Experience Management (CXM) platform. We help organizations listen to customers, learn from them, and show them love across digital channels. Headquartered in New York City with 2,000+ employees globally, Sprinklr works with the world's most valuable companies including L'Oréal, McDonald's, Microsoft, and more than 50% of the Fortune 100. For more information, visit sprinklr.com or chat with us at @sprinklr.
Founded in 1520 and holding the honor as the oldest Portuguese company still in operation, CTT has a long history of reinventing itself for the modern customer. Looking for a strategic way to improve digital services during the COVID-19 pandemic, CTT turned to Sprinklr for support. CTT is leveraging Sprinklr Modern Sales & Engagement, Modern Research and Modern Care for the following use cases:
- Improve Digital Customer Service: Sprinklr's AI capabilities will help CTT route emails and calls to efficient modern channels and serve customers faster on the channel they prefer.
- Enable Consistent and Efficient Communication: With social engagement, listening, and customer care on one Sprinklr platform, CTT can communicate more efficiently with a complete customer view.
- Increase Employee Productivity: CTT's digital, customer service, HR, and sales teams can collaborate on one Sprinklr platform – enabling teams to share insights and increase productivity.
Comments on the news:
More on Nyenta.com
- Paradigm Technology Group Joins The Evolve IP Partner Program
- Delirious Comedy Club Presents Pauly Shore Every Friday Night In April
- New Rochelle: FEMA Announces Financial Assistance for COVID-19 Funeral Expenses
- PADT Named EOS Metal 3D Printing Distribution Partner Across the Southwest, Expanding its Established Additive Manufacturing Products Offering
- Book Release - Joab, King David's Top General: Essential Lessons on Character"
"Our company has been continuously innovating over 500 years," said Nuno Matos, Head of Digital, Transformation and Innovation at CTT Portugal Post. "From supporting our clients' day-to-day needs and requests via modern channels to improving digital and mobile experiences, Sprinklr will help us take our customer experience to the next level. We're excited to partner with Sprinklr to put digital experiences, collaboration, and advanced AI and at the center of our growth strategy."
"With the pandemic accelerating the shift to digital services and impacting the delivery of mail – CTT is reimagining all of its operations," said Luca Lazzaron, Chief Revenue Officer, Sprinklr. "Sprinklr is excited to help CTT thrive in our new normal. Now, customer-facing teams across the company can collaborate on one platform with built-in automation and AI to efficiently deliver the best experiences."
Additional Resources:
- For more information, contact Sprinklr today.
- Check out Sprinklr customer stories.
About Sprinklr
More on Nyenta.com
- NYC ACS Lawyer Looks at How to Sue ACS
- Partners In Rhyme Ice-T And Afrika Islam Back At It!!!
- AI.Reverie Appoints Former NVIDIA Deep Learning Guru Aayush Prakash as Head of Machine Learning
- American Police Officers Alliance Partners Sponsors Pro-Constitutional Rights Event in New York
- INCINQ - the creative concept of online dating app
Sprinklr is the world's leading Customer Experience Management (CXM) platform. We help organizations listen to customers, learn from them, and show them love across digital channels. Headquartered in New York City with 2,000+ employees globally, Sprinklr works with the world's most valuable companies including L'Oréal, McDonald's, Microsoft, and more than 50% of the Fortune 100. For more information, visit sprinklr.com or chat with us at @sprinklr.
Filed Under: Business
0 Comments
Latest on Nyenta.com
- New Rochelle Earth Day Virtual Forum April 22
- New Rochelle: Department of Parks & Recreation Announces Summer Programming in Neighborhood Parks
- New Rochelle: Never Miss Your Waste Collection Day Again!
- New Rochelle: Joint Campaign Launched for Earth Month
- New Rochelle: Joint Campaigns Launched for Earth Month
- National Association of Tax Professionals hires new manager of state chapter activity
- Battery Project Enhances Reliability To Con Edison Customers On City Island
- Bidding Now Open for the NFT Artwork For Sale Entitled 'The Sunrise' by Digital Artist, Kevin Douglas Wright
- New Rochelle: Department of Parks & Recreation Announces Summer Programming in Neighborhood Parks
- OS-Independent, License-Free On-Chip SAE J1939 Protocol Stack for Embedded, Linux, and Windows Systems
- KBRA Preliminary Ratings to Benchmark 2021-B25
- Sony Music Publishing Signs Supah Mario to Global Deal
- PermaTherm Launches New Website
- International Institute of Forecasters Announces the Appointment of Two New Board Members
- New Rochelle: Shots Fired – Suspect(s) Sought
- Axonius Taps Former Stack Overflow CFO Jerry Raphael as It Drives to IPO
- Liquid Crystal Polymer Market Share, Key Players, Growth and Future Scope
- Color Star Technology Co., Ltd. (NASDAQ: CSCW) Regains Compliance with Nasdaq Minimum Bid Price Listing Requirement
- AngioDynamics Submits 510(k) Application to FDA for AlphaVac Mechanical Thrombectomy System
- Krauss Funeral Home of Franklin Square, NY- Serving the Community for Over a Century