New Rochelle Launches AI-Powered Chatbot for City Website
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~ New Rochelle, NY - The City of New Rochelle has announced the launch of "Rochelle", an advanced chatbot designed to provide personalized customer service experiences 24/7/365. This innovative tool, powered by artificial intelligence (AI), is now available on the city's website, www.newrochelleny.com.

"Rochelle" aims to make it easier for residents, businesses, and visitors to access information and services by simulating a live customer service session. By utilizing natural language queries and analyzing search patterns, the chatbot offers intelligent suggestions and refines searches based on user intent. It also highlights the most relevant content on the website.

City Manager Wilfredo Melendez expressed his excitement about the new tool, stating that their goal is to ensure that residents can quickly and easily find the information they need. "This AI integration is part of our ongoing commitment to innovation as well as exceptional service to our community," he said.

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Users can interact with "Rochelle" as they would in a conversation, and the chatbot will provide direct links to commonly used services such as bill payments and permit applications. The tool is also optimized for use on smartphones and tablets.

Mayor Yadira Ramos-Herbert emphasized that launching "Rochelle" aligns with the city's broader goals of increased accessibility, connectivity, and resident engagement. She encouraged the public to explore the tool and provide feedback to ensure it continues to meet the needs of the community.

Information Technology Executive Director Robert Bongiorni also shared his enthusiasm for "Rochelle", stating that it provides a state-of-the-art self-service opportunity for residents and visitors. He added that data collected from user interactions will be used to improve website content, navigation, and civic experiences.

The City of New Rochelle hopes that "Rochelle" will streamline access to vital resources for its community members while also providing valuable insights for future improvements. Residents and visitors are encouraged to try out the chatbot and provide feedback to help enhance their online experience.

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