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NEW YORK, Aug. 13, 2024 ~ Teleperformance, a renowned global leader in digital business services, has been recognized for its exceptional achievements in driving impactful digital transformation for a leading Middle East bank. The company was awarded the gold award in the 'Achievement in Transformational Impact' category at the 11th Annual Globee® 2024 Awards for Customer Excellence.
The prestigious award acknowledges Teleperformance's significant contribution to the banking and financial services (BFS) sector. The company worked closely with a leading Middle East bank, which boasts assets worth over AED 122 billion, to enhance its operational efficiencies and facilitate rapid service expansion.
Leveraging its extensive industry expertise, Teleperformance implemented advanced automation solutions to transform the bank's end-to-end operations. This included streamlining processes such as account opening, maintenance requests, and issuance of checkbooks and debit cards.
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In addition to this recognition, Teleperformance was also honored with the 2024 Frost and Sullivan Best Practices Customer Value Leadership Award in the Asia-Pacific Customer Care Outsourcing industry. This award highlights the company's remarkable achievements in revolutionizing customer experience in the banking and finance sector by combining technology with empathy.
Michael DeSalles, Principal Analyst at Frost & Sullivan, praised Teleperformance for its outstanding performance in the banking and financial services industry. He noted that the company has demonstrated its expertise and capabilities through its use of robotic process automation, robust data security, and artificial intelligence to improve customer experience.
With decades of experience catering to the banking and financial services sector, Teleperformance is well-equipped to support organizations with their digital transformation journey. The company has a deep understanding of various banking processes such as cross-border payments, cards, retail finance, account services, and finance and risk mitigation. Its commitment to delivering exceptional customer service has earned it numerous accolades and cemented its position as a leader in the industry.
The prestigious award acknowledges Teleperformance's significant contribution to the banking and financial services (BFS) sector. The company worked closely with a leading Middle East bank, which boasts assets worth over AED 122 billion, to enhance its operational efficiencies and facilitate rapid service expansion.
Leveraging its extensive industry expertise, Teleperformance implemented advanced automation solutions to transform the bank's end-to-end operations. This included streamlining processes such as account opening, maintenance requests, and issuance of checkbooks and debit cards.
More on Nyenta.com
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In addition to this recognition, Teleperformance was also honored with the 2024 Frost and Sullivan Best Practices Customer Value Leadership Award in the Asia-Pacific Customer Care Outsourcing industry. This award highlights the company's remarkable achievements in revolutionizing customer experience in the banking and finance sector by combining technology with empathy.
Michael DeSalles, Principal Analyst at Frost & Sullivan, praised Teleperformance for its outstanding performance in the banking and financial services industry. He noted that the company has demonstrated its expertise and capabilities through its use of robotic process automation, robust data security, and artificial intelligence to improve customer experience.
With decades of experience catering to the banking and financial services sector, Teleperformance is well-equipped to support organizations with their digital transformation journey. The company has a deep understanding of various banking processes such as cross-border payments, cards, retail finance, account services, and finance and risk mitigation. Its commitment to delivering exceptional customer service has earned it numerous accolades and cemented its position as a leader in the industry.
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